Your travel has been booked by Visit Moreton Bay Region (a brand of Moreton Bay Region Industry & Tourism) in partnership with and Redcliffe Cruise & Travel (“us” or “we”), on the basis of the following terms and conditions.
The ticket(s) (“voucher(s)”) you have purchased have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. We can provide you more information about the service providers on request. Complete service provider information, including local telephone numbers at your destination, are included on your Confirmation Voucher(s).
Please note that every effort has been made to ensure the accuracy of all information on this website. However, we do not accept responsibility for any errors or omissions.
We strongly recommend that you contact us before purchasing if you have any further questions regarding the products for sale on the website, as cancellation fees apply in all circumstances.
Please make sure before you book flights or any form of transport that your tours are confirmed by us and you have received your vouchers. Please note all tours are subject to availability and we do not hold any responsibility for third party travel that you may have already booked with other websites or travel agencies. The travel products offered on this website are subject to availability and can be withdrawn without notice by a Service Provider.
It is your responsibility to ensure that all details of the booking are correct before proceeding.
All prices quoted are in Australian Dollars and is inclusive of goods and services tax (GST). Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
Some of the products on the website offers live availability, if we ask for your credit card details at the time of booking please note that you will be making an instant purchase and your credit card will be debited upon completion of the online booking process. Your booking is guaranteed once you receive a confirmation email that will include your vouchers from us and online payment receipt from eWay with Moreton Bay Region Industry & Tourism (MBRIT) branding.
Please note: a non-refundable surcharge fee of 2% applies for any online bookings and is non-refundable.
If the product you have selected doesn’t offer live availability a booking request will be generated to the Redcliffe Cruise & Travel team who will notify you of confirmation as soon as the Service Provider has confirmed. We will aim to respond to your booking within 24-48 hours by email. However, in some instances (for example during long weekends or public holidays) the response time may vary.
We will then email a secure payment link and you must pay the outstanding amount in full. Once the online payment has been received we will complete the booking and email you a copy of your travel vouchers.
Please keep your vouchers in a safe place until travel as you must provide a copy of these in exchange for you tour or accommodation. If you lose your vouchers and require another copy there will be a AUD$25 Administration Fee.
Open dated tickets or Gift Vouchers: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher.
Tickets booked with confirmed booking date/s: It is your responsibility to ensure you redeem your tickets on the dates booked.
You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
Failure of us to enforce any of these Terms and Conditions shall not be deemed to be a waiver of any of the rights and obligations we have under these Terms and Conditions.
If you need to cancel (please refer below to Booking Cancellations) or amend your booking, please notify us immediately by email at firstname.lastname@example.org with your name, booking number, tour name and confirmed date of travel.
Bookings can only be amended more than 7 days prior to commencement of travel and are subject to availability. Each amendment (not cancellation) after confirmation will incur an Administration Fee of AUD$25 per person, in addition to any fees imposed by the tour operator.
If we change any part of your booking for reasons out of our control, for example, if a Service Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you. If any such changes result in your booking costing more or otherwise being materially different, then you may cancel your booking and we will refund any monies already paid less any fees charged by us under these Terms and Conditions and by a Service Provider under the terms you agreed with them.
You must contact us to cancel your booking.
Cancellation Fees: any cancellations made after the booking confirmation will incur a 50% fee and any surcharges are non-refundable.
Cancellations within 3 days of the departure date incur a 100% fee.
If you would like to cancel your trip within three days prior to departure please contact the operator directly. You will find their contact number at the top of the page on your travel vouchers.
If you cancel or amend your booking after we have confirmed or fail to arrive on the nominated day, we will charge you the fees outlined in the specific product conditions.
If you cancel your travel you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced.
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee.
Refunds are not available on unused portions of tour packages.
Please allow at least seven days for processing a refund.
We strongly advise that you purchase adequate travel insurance to safeguard against any losses. We can provide information to you about travel insurance should you require it. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to you, us or a Service Provider. We are not responsible for any failure by you to acquire adequate insurance cover.
We act as an agent only for the persons providing such other services and upon the condition that we shall not be liable for any accidents, loss, death, injury, delay or damage caused by or arising out of the provision of or failure to provide any other such service. We will be under no obligation to any person as a result of any inaccuracy or misdescription to provide any services set out herein.
You warrant to us that:
Local payments such as levies and National Park fees are set by our suppliers and may change or differ from what is written on the product page. We endeavour to keep these up to date but in the rare circumstance a levy has changed in price by the time you depart on your trip it is still your responsibility to pay the levy in full. However, you must also check with each individual Service Provider when you reconfirm your ticket.
By accessing the Sites, or application through whatever platform or device you choose to use, you consent to be bound by the following Terms and
Although the Sites are available to anyone with internet access, the Sites may not be continuously available due to the need for maintenance or repairs as a result of computer problems, crashes or disruptions in the internet service or in relation to any unforeseen circumstances.MBRIT reserves the right to temporarily or permanently de-activate or shut down access to the Sites or any part or aspect of the Sites without prior notice to you.
Any prices or fees charged by MBRIT are all specified or referred to in Australian Dollars.
You acknowledge and agree that you must always provide MBRIT with accurate information and that you agree to update that information immediately whenever necessary.You further agree that, in the absence of any update, we assume that the information submitted by you to MBRIT or to the Sites are correct.
In order to use the Sites:
acknowledge that although the Sites prohibit any such conduct or content, you understand and agree that MBRIT cannot be responsible for any
such conduct or content that you may be exposed to as a result of your use of the Sites and you agree to use the Sites and all of their services
at your own risk.
MBRIT owns the intellectual property to the Content of this website. MBRIT reserves all its rights in the intellectual property published on the Sites.
Other than as permitted by the Copyright Act 1968 (Cth) (“Copyright Act”), or expressly authorised by MBRIT, no part of any material contained on this website or web pages can be reproduced, copied or transmitted in any form or by any means without the written consent of the copyright owner.
Any copyright and trademarks on the Sites are owned by MBRIT.
You may not use any of the MBRIT trademarks without MBRIT’s prior written consent. All other trademarks appearing on the Sites are the property of their respective owners.
If you wish to use any material from this website, please contact us by email addressed email@example.com .
MBRIT provides the information and Content display on this website to promote Moreton Bay Region as a service to the community. MBRIT attempts to keep the Content of this site up to date, however does not warrant and makes no representation as to the accuracy of any information or Content displayed on the website or its suitability for your use. You must make your own enquiries to satisfy yourself that the information on this website is accurate. You should not rely solely on this information to make decisions.
The views which are expressed by members of the public who have uploaded information or Content to the Sites are not the views of MBRIT and MBRIT accepts no liability whatsoever in respect to any of the information or Content posted on the Sites by third parties nor is MBRIT responsible for its Content or accuracy.Any reliance you place on any information or Content posted on the Sites is at your own risk.
Some of the Content on the Sites, including articles, campaigns, blogs, sponsorships and promotions, constitute as paid advertising (Sponsored Content). This means that MBRIT may have received a payment or other benefit in return for publishing and/or distributing the Sponsors Content on the Sites (including other sites and social media platforms owned and operated by MBRIT). MBRIT does not verify, endorse or otherwise approve Sponsored Content.
MBRIT provides bookings for tourism, travel, transportation, events and other related products and services. MBRIT does not endorse or warrant the quality of any third party products or services. Any bookings are made with third parties direct or through their agents. You must contact the third parties to confirm the suitability of any bookings. Any bookings you make with third parties are subject to the terms and conditions of third parties.
The Sites provide links to websites owned and operated by third parties. MBRIT does not warrant the accuracy of information, the functionality or bona fides of any such website. Clicking on any links to external websites is at your own risk and MBRIT does not accept any responsibility or liability for any claims, losses, costs, expenses or damages of any kind (including legal fees) arising out of your use of these links or the description of information supplied. You must make your own enquiries to satisfy yourself that the information on third party websites is accurate. You should not rely on this information to make decisions.
Your correspondence or dealings, including business, or participation in promotions including competitions and hot offers / deals, of advertisers and users of these Sites, is solely between you and the advertiser / user. MBRIT is not liable or responsible for any loss or damage of any sort that may be incurred as a result of any such dealings or as the result of the presence of advertisements on the Sites.
The Sites offer businesses and individuals the facility to submit or post some Content. For Content you submit, in whatever format, you assign and agree to MBRIT all rights, title and interest in all intellectual property rights in all Content you submit. The Content will be published on the Sites at MBRIT’s sole discretion and by doing so, you give consent for MBRIT to edit or adapt the Content at our sole discretion.
By uploading Content to the Sites, you agree that you do not require attribution for the Content you have submitted. You will be held legally responsible for the Content you submit and will bear all risks associated with the use of any Content, including any reliance on the accuracy and usefulness of the Content.
By uploading or posting any Content to the Sites, you warrant that:
For any Content that you submit, you agree not to upload, post, or make available any Content that is objectionable, including but not limited to:
All Content submitted to the Sites must be first approved in writing by MBRIT.Irrespective of whether or not the Content has been approved by MBRIT, there is no obligation on MBRIT to monitor the Content and MBRIT has the right, but not the obligation, in its sole discretion to refuse or remove any Content submitted.
MBRIT displays User Generated Content (UGC) from social media platforms including; Facebook, Instagram, Twitter, Google+ and YouTube on the Visit Moreton Bay Region website and other digital platforms. MBRIT does not claim to have ownership to any of the images, videos or Content posted through these channels.
By voluntarily submitting to us, or by posting on the Sites any communications or Content, you grant MBRIT, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from distribute, and display such communications or Content in any form, media or technology.
On the Visit Moreton Bay Region social media channels we will credit your name and / or business name but due to technical reasons, some of the UGC shared on the website may not be credited. You can revoke this licence at any time by contacting us via email at firstname.lastname@example.org
Furthermore, due to technical reasons, some of the UGC shared on the website is not always reviewed by MBRIT before displaying on the Sites and does not necessarily reflect the views of MBRIT. If you find the Content to be inappropriate or discriminatory, please contact us at email@example.com to report the issue.
MBRIT may from time to time run competitions or other promotions on this Sites including hot offers and deals from third-parties. These will be subject to additional terms and conditions that will be made known to you at the relevant time.
Please refer to our Booking Terms and Conditions outlined at the top of this page.
You are responsible for keeping the computer or device on which you are accessing the Sites free from any and all viruses and malicious programs and maintaining all appropriate security measures.
You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorised parties.
MBRIT will have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep the computer or device from which you are accessing the Sites safe and secure.
MBRIT does not in any way warrant that the functions contained in MBRIT websites will be uninterrupted or without error. MBRIT will in no way be liable (in negligence or howsoever) for the propagation of computer worms, computer viruses or any other harmful components transmitted from MBRIT websites or from other third party websites.
All of the information provided on MBRIT websites is given or made on an “all due care taken, but no liability” basis.
This Sites may contain links to third party websites.Those websites are not under the control of MBRIT and MBRIT is in no way responsible for the Content of the links contained in those websites or any webcasting or other transmission received from any such website.
Neither MBRIT or any of its officers, directors, employees, agents or related bodies corporate recommend or endorse the Content of any third party websites which may be linked to or from the Sites, or any products or any services of any third party organisations mentioned or described on this Sites or linked to or from the Sites. You acknowledge that you enter any third party website at your own risk.
This Sites may contain advertisements for third party goods and/or services.The third party advertisers are responsible for the accuracy of all representations they make in those advertisements.Neither MBRIT or its officers, directors, employees, agents or related bodies corporate recommend or endorse the goods or services that may be advertised on the Sites nor does MBRIT offer the goods or services for sale or make any other representation whatsoever about them.If you wish to purchase any product or service advertised by a third party on the Sites, you do so at your own risk.
The information in the Sites are provided as a guide only and may have been provided to MBRIT by third parties. Irrespective of any measures taken by MBRIT to check that the information is accurate or complete, in no event will MBRIT be liable to any person in contract, tort (including, but without limitation, negligence) or otherwise if any information on this Sites are incomplete or inaccurate.
The internet exists across open public networks that are neither secure nor private and accordingly you acknowledge and accept the risk that any communication to or from the Sites may be intercepted, used or modified by third parties. You also acknowledge that your access to and use of the Sites, including the software operating in connection with the Sites, may be interfered with by numerous factors outside of MBRIT’s control.
Neither MBRIT nor any of its officers, employees, agents or related bodies shall be liable to you or to anyone else for:
If MBRIT is found to be liable to you for any damage, loss, cost or expense arising out of or in connection with your use of the Sites then you agree and acknowledge that the liability of MBRIT in total aggregate shall not exceed the dollar amount of the payment made by you (or $500, whichever is the lesser).
You agree that you will not bring any claim personally against any of the officers or employees of MBRIT in respect to any losses you may suffer in connection with the Sites.
The information provided on the MBRIT websites is general information and is not intended to be relied upon.You should make your own enquiries and seek independent alternative advice prior to making any decisions based on information contained in the MBRIT websites.
The material on the MBRIT websites have been obtained from sources believed to be current and accurate when published and is provided by MBRIT in good faith.
MBRIT makes no representations or warranties whatsoever that any of the material on the MBRIT websites will be relevant, accurate, reliable or complete and MBRIT does not in any way accept any responsibilities that may rise in relation to any errors or omissions contained in or derived from the material on the MBRIT websites even if those errors or omissions occur as a result of MBRIT’s negligence.Furthermore, MBRIT makes no representations whatsoever that your access of the MBRIT websites will be secure, timely or uninterrupted.
Any reliance or use of any of the material on the MBRIT websites is entirely at your own risk.
MBRIT makes no representations whatsoever as to the relevance, accuracy or currency in relation to any details placed on the MBRIT websites in relation to any businesses or service providers and makes no representations whatsoever to the safety, quality or suitability of any of the goods or services provided by those businesses or service providers.
MBRIT does not in any way endorse or recommend any product, personal service depicted on the MBRIT websites.Any product, person or service depicted on the MBRIT websites is for information purposes only.MBRIT will in no way be liable for any loss, damage, liability or inconvenience suffered by you or any other person resulting from their use or reliance upon contact details contained in the MBRIT websites.If you intend to rely on the contract details contained in the MBRIT websites, you must first satisfy yourself as to the relevance and accuracy of those contact details.
MBRIT will in no way be liable for any loss, damage, liability or inconvenience suffered by you or by any other person as a result of any internet access difficulties, malfunction of any software or equipment or in relation to any interruption, communications failure or delay in operations or communications.
Any hypertext links to any external websites, mobile applications or digital media outside of the MBRIT websites are provided by MBRIT in good faith and for your convenience only.The said external information is outside of MBRIT’s control and it is your sole responsibility to make your own decisions about the correctness, accuracy, relevance and reliability of any material found on any external website, mobile application or other digital media.
MBRIT takes no responsibility for the content of the external websites, mobile applications or digital media and makes no warranty, representations, undertakings or legal responsibility for the accuracy, usefulness, completeness or relevance of any material located via the hyperlinks or references to external websites, mobile applications or other digital media.MBRIT does not in any way endorse any content whatsoever in any external website, mobile application or digital media whatsoever.
MBRIT in no way whatsoever accepts any liability for any loss or damage suffered by you or any other person either directly or indirectly for using or relying on any material located by hypertext links or referred to in external websites, mobile applications or digital media.
Aboriginal and Torres Strait Islander users of the MBRIT websites may contain images of people who have passed away and MBRIT accepts no liability, loss or damage suffered by any person either directly or indirectly as a result of those images.
You release and indemnify, and keep MBRIT released and indemnified, against all Claims, and all costs arising from claims, brought by you or by any third parties arising from:
“Claims” include any and all claims for any losses or damages, including incidental or consequential damages.
You are permitted to edit, modify or update your pre-approved details or Content, provided that the edit, modification or update has been first approved in writing by MBRIT.
You must not in any way modify, adapt or hack the Sites or modify any other website owned or controlled by MBRIT or any other website whatsoever so as to falsely imply that it is associated with the Sites.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion or part of the Sites without the express prior written permission of MBRIT.
MBRIT may remove any Content from the Sites which MBRIT believes, in its sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, obscene or objectionable but has no obligation to do so.
Any verbal, physical, written or other threat or abuse of any customer, client, consultant, partner, employee, user or officer of MBRIT will result in the immediate termination of your access to the Sites.
You understand and acknowledge that the processing of any information you provide on the Sites, including your Content, may be transferred unencrypted and involve the following:
You must in any way or by any means upload, post, host or transmit any unsolicited emails, SMS or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature.
MBRIT reserves the right to place or remove your name, business logo or anything else that you may upload or include on the Sites.
MBRIT does not in any way warrant that:
You acknowledge that where MBRIT uses any third party for any functionality within the Sites, the above points will apply.
All prices are quoted in Australian dollars and include a 10% Goods and Services Tax.
© Copyright Moreton Bay Region Industry and Tourism 2017. All rights reserved.
MBRIT encourages the promotion of Moreton Bay Region destination information. We do, however, monitor use of the Content contained on the Sites and request all copyright enquiries be sent to firstname.lastname@example.org.
All implied terms, conditions and warranties regarding the functionality and security of the Sites are excluded to the fullest extent possible, except for those that cannot be lawfully excluded.
Youacknowledge and agree that internet transmissions and never completely or entirely secure or private and that information whatsoever sent by you may be read or intercepted by others.
You acknowledge that MBRIT has no liability to you arising out of or in connection with the interception of any data by unauthorised parties or for any events beyond MBRIT’s control.
Nothing on the Sites are meant to or will constitute advice of any kind whatsoever.You acknowledge that if you require any legal or other advice that you should consult the appropriate practitioner or professional.
To the extent permitted by law, you agree to release and hold harmless MBRIT and its current and former officers, employees and agents against and from all expenses, costs, liability, claims, actions, proceedings, damages, judgements and losses of any kind whatsoever (including consequential and economic loss), property loss/damages and damage for injury (including personal injury and death) arising out of, caused by, attributable to or resulting from your use of the Sites for any reason whatsoever.
You agree to indemnify MBRIT and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgements and losses of any kind whatsoever (including consequential and economic loss), property loss/damage and damage for injury (including personal injury and death) incurred or suffered by MBRIT or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your use of the Sites except in respect to any such loss or damage caused or contributed to by the direct negligence caused by the current or former officers, employees or agents of MBRIT.
You agree that MBRIT may use your email address to send you information.
MBRIT is bound by the Privacy Act 1998 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APP”) set out within the Privacy Act which regulate the way in which personal information is handled.
You acknowledge and agree that MBRIT cannot be in any way held responsible to you as a result of force majeure.
Cases of force majeure (or acts of God) are those events usually recognised as such by the jurisprudence of the courts of Queensland, Australia.
If you no longer wish to receive any e-newsletters or other promotional material which MBRIT may send to you, you must advise MBRIT that you wish to opt out of receiving any further e-newsletters or other promotional material.
“Content” means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Sites.
“MBRIT” or “us” or “we” means Moreton Bay Region Industry and Tourism Pty Ltd ABN 91 604 740 936 and its subsidiaries and related bodies corporate.
“Sites” means the MBRIT websites available to you and providing a facility to enter other websites to enter into transactions with third parties, whose details and products and services appear on the MBRIT websites.
“You” means any user of the Sites and includes any person who accesses the Sites.
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